Overview
Environmental Data Account Manager (US) role at Valpak Limited
Direct message the job poster from Valpak Limited
Why choose Valpak? Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.
With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.
Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.
Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!
What will I be doing?
The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills, and others requiring a data-focused, problem-solving, logical approach. You will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication both externally and within colleagues based in North America, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
You should be highly motivated, pro-active, able to take responsibility for your own workload while maintaining a collaborative approach within a busy, operationally focused team. The role suits those with experience in customer service and a keen interest in numeric reasoning, client interaction, and knowledge gathering.
Please note that due to the focus on US regulations this role may require some meetings outside of standard working hours.
Managing a portfolio of accounts and being the dedicated point of contact, you will:
* Have a customer focused approach that builds a strong working relationship with the customer, and provides excellent customer service
* Use your excellent communication skills to:
o Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
o Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
o Deepen your understanding of the customer requirements and the industries they operate in
* Utilise your strong data analysis and Excel background to:
o Articulate complex data problems/processes back to customers in a way that is easy to understand
o Manipulate and analyse large volumes of data
* Be proactive and possess a solution oriented problem solving ability to identify service development areas, supporting a culture of continuous improvement
* Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
* Be resilient to high volumes of communication and deadlines
About You
You will have:
* Excellent written and verbal communication skills
* A customer focused approach
* Ability to quickly take on large quantities of technical information
* Advanced IT skills, particularly Microsoft Excel
* Solution orientated problem-solving ability
* Collaborative working style
* Excellent planning, scheduling and organization skills
* Educated to degree level or equivalent
Benefits
Benefits & Rewards
* Dual Location / Hybrid worker Status
* Participation in our annual Incentive Plan (VIP) - up to 10% bonus
* 25 days annual leave plus bank holidays
* Option to buy and sell up to 9 days annual leave
* Volunteering day
* Birthday off
* Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
* Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
* Pension scheme up to 8% employer contribution
* Access to reward & discount platform
* Wellbeing initiatives
* Free access to the LinkedIn Learning library of CPD courses
Valpak is proud to be a values-driven organisation, committed to creating an inclusive, collaborative, and fair workplace. As part of this commitment, we are accredited with the Real Living Wage, ensuring all our colleagues are paid fairly for their work. We also hold certifications in Thrive at Work, the Race at Work Charter, and the Disability Confident Commitment—demonstrating our dedication to colleague wellbeing, equality, and accessibility for all. These recognitions reflect our ongoing efforts to foster a workplace where everyone can thrive and feel valued.
We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service, Administrative, and Information Technology
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