Part Sales Advisor
CRP Group has partnered with an industry-leading EV manufacturer to help recruit x2 new Parts Sales Advisors, based in South Yorkshire. The position has arisen following an internal restructure, as the company focuses on developing a best-in-class aftermarket parts and service solution. Youll play a key role in supporting this growth by delivering professional, accurate, and customer-focused parts solutions that maximise vehicle performance and customer satisfaction.
Key Responsibilities:
1. Communicate effectively with customers across appropriate channels
2. Identify and supply correct parts by checking against customer BOMs and technical documentation
3. Ensure a "right first time" approach to all customer requests and orders
4. Provide accurate information on parts availability, pricing, delivery timelines, and order updates
5. Handle customer enquiries professionally and efficiently
6. Record customer orders accurately in internal systems
7. Maintain and update the CRM system, capturing relevant customer and market information
8. Support parts sales growth through targeted marketing initiatives and upselling opportunities
9. Manage discounting within authorised limits to ensure profitability