Position
About Marc
Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’S School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year.
In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.
Objective of the role
As a Sales Ambassador for our Regent St Flagship store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Main Responsibilities
Brand Ambassador
1. Excite and install passion and pride for the brand
2. Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
3. Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines
General Store VM/ Client Management
4. Reflect the visual merchandising guidelines promoting the brand image
5. Enhance customer service standards in store to ensure the best client journey
Sales/ Business Monitoring
6. Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
7. Build and maintain a relationship with them
8. Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
9. Process the sale in a confident and professional manner
10. Gather the client’s CRM details to enlarge your client book
11. Drive your product knowledge by keeping up to date with fashion trends
12. Update yourself on all product lines through research
13. Ensure all Company policies and procedures are attended
14. Support control and management of stock
Profile
PROFILE
15. A minimum of 2 years’ experience in sales in a luxury, high fashion environment
16. Experience in selling RTW / LG
17. Passion for fashion and sales
18. A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
19. Excellent personal presentation – a Marc Jacobs Brand Ambassador
20. Understanding of Retail KPIs
21. A fluent level in English is essential and additional languages are an advantage