Job Title: Revenues Advisor (2 posts) Team / Department: Revenues Location: Elizabeth House, Stratford-upon-Avon and Remote Working Employment Status: Permanent Hours per week: 37 Working Arrangements: Hybrid Working Salary: Grade K - £26,409 - £28,624 About Us: Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit. At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services. Benefits: As part of our team, you will enjoy a comprehensive benefits package, including: Flexibility: • A minimum of 25 days of annual leave, plus Bank Holidays. • Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role) • Flexi-time scheme for a better work-life balance. Lifestyle: • Health Cash Plan Scheme for medical and dental expenses. • Eye test voucher scheme • Everyone Active Gym Membership discount Professional Development: • Training and Development opportunities. • Payment of one professional subscription fee Financial Planning: • Access to the Local Government Pension Scheme to secure your future. • Access to free Will writing services. • Employee Assistance Programme • Salary Sacrifice schemes e.g. Cycle to Work etc. • Free town centre parking What to Expect in the Role: You will be working as a member of a busy team dealing with the day-to-day administration of Council Tax, Business Rates and Housing Benefit to residents across the district. You will have excellent communication skills, experience of working in a customer focussed environment, have at least 2 years of Business Rates, Council Tax or Benefits experience. In addition, you should have a professional diplomatic approach in working with people from all backgrounds. Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details): • Working as part of a team responsible for Council Tax, Benefits or Business Rates • Process correspondence and enquiries in an efficient manner. • Organise and prioritise your own workload. • Provide prompt assistance and support to Customers Access. • Keep up to date on legislation and changes to Regulations for Revenues What You’ll Need (Please see Job Description and Person Specification for more details): • 2 years’ experience of working within either a Council Tax, Business Rates or Housing Benefits service. • Good Communication skills. • Experience of working with IT software packages. • The ability to work in a pressurised environment with deadlines and targets. • Excellent Customer Service skills with residents from different backgrounds. For an informal chat about the role, please contact Jenni Love, Revenues Manager on 01789 260901 or email Jenni.Love@stratford-dc.gov.uk Applications will close at midnight on Thursday 8th May 2025 Interviews will be held week beginning 19th May 2025 To apply, please visit our website: Stratford-on-Avon District Council - Current Vacancies or email hr@stratford-dc.gov.uk The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best