Hotels General Manager - multi-site (three premises)
Camden Town Chalk Farm / Camden Town, NW3
About Us
Located in the heart of Camden, our hotels and premises sit among some of Londons most vibrant cultural landmarks, including the Roundhouse Theatre, Camden Market, Primrose Hill, and Hampstead Heath. With excellent transport links via Chalk Farm Underground and Kentish Town Overground, our locations are perfectly positioned for guests seeking culture, nightlife, and standout hospitality experiences.
We celebrate individuality, creativity, and great energy. We believe outstanding hospitality comes from great people, great music, and great drinks and were proud to work with a single, close-knit team delivering across all our sites.
Why Work With Us?
We recognise that senior leadership roles carry responsibility and pace. Were committed to supporting our leaders so they can perform sustainably and effectively.
Staff discount across the business
Free CODE App membership (discounts on pubs, bars, gyms & more)
Free 24/7 counselling and mental health support via Able Futures
Cycle to Work Scheme
The Role
As Hotels General Manager, you will have strategic and operational responsibility across three premises, all delivered by one integrated team. You will ensure consistency of standards, strong communication, and clear leadership across the business, while maintaining a hands-on presence within the operation.
This is a senior leadership role requiring strong operational judgement, commercial awareness, and the ability to lead a unified team across multiple sites. Flexibility to work evenings, weekends, and across sites is essential.
Key Responsibilities
Guest Experience & Brand Standards
Champion a guest-first culture across all hotels and premises
Ensure consistent service and brand standards across rooms, food & beverage, housekeeping, and front-of-house
Oversee the handling of guest feedback and complex issues, driving positive reviews and repeat visits
Use feedback and performance insight to continuously improve the guest journey
Operations Management
Lead day-to-day operations across all premises, ensuring smooth, safe, and efficient delivery
Maintain high standards of cleanliness, presentation, and maintenance across all locations
Carry out regular audits and inspections to uphold operational and brand standards
People Leadership & Development
Lead, support, and develop a single team working across multiple premises
Create clarity around roles, expectations, and communication across sites
Drive engagement, performance, and retention through coaching, development, and regular 1:1s
Foster a positive, inclusive, and high-performance culture where people feel supported
Commercial & Financial Performance
Take ownership of overall commercial performance, including revenue, cost control, and profitability
Deliver against agreed financial targets and budgets
Monitor occupancy, ADR, and RevPAR, adjusting strategy across premises in line with demand
Support sales, marketing, and project initiatives to maximise performance across the business
Legal Compliance & Governance
Ensure full compliance with UK legislation across all premises, including Licensing, Health & Safety, Fire Safety, Food Hygiene, GDPR, and Employment Law
Act as Designated Premises Supervisor (DPS) where applicable
Maintain effective controls over cash handling, stock management, payroll, and reporting
What Were Looking For
Proven experience as a Multi-Site Hotel General Manager or senior hospitality leader
Experience operating across more than one site is desirable
Strong commercial awareness with the ability to balance service excellence and profitability
A confident, people-focused leader who can unite teams and create clarity
Highly organised, resilient, and comfortable working in a fast-paced environment
Hands-on, flexible, and willing to lead from the front
Above all, youll be commercially sharp, people-driven, and capable of leading a single team across a complex, multi-site operation.
What Success Looks Like
Strong and consistent guest satisfaction scores across all premises
A motivated, engaged, and well-supported team
Delivery of commercial targets and budgets
High standards of safety, compliance, and operational consistency
The Process
Click Apply Now and submit your CV
Meet the senior leadership team for an initial conversation
Complete a short business plan and meet more of the wider team
Successful candidates will be welcomed into the team
Rose Fifteen Ltd is an equal opportunities employer and we welcome applications from all persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership, whether they have a disability and whether they are part of any other groups that could bring a diverse perspective to our company.
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