HMCTS uses a variety of means to ensure the recovery of criminal fines and financial penalties and does everything within its powers to trace those who do not pay. This role involves creating and updating records in an in‑house computer system and contacting relevant parties to provide advice on the completion of forms or court procedures, ensuring excellent customer service. The holder will decide on the most effective enforcement method within current guidelines, using telephone and text‑message chasing and tracing tools, and engaging with managers, courts and other stakeholders to collect information, verify facts, communicate or enforce judicial decisions. This role is customer‑facing and office‑based, with the possibility of occasional hybrid working as permitted by the business.
Key Responsibilities
* Create and update records on the HMCTS in‑house computer system.
* Contact relevant parties to advise on completion of forms or court procedures.
* Make decisions on the most effective enforcement method within current guidelines.
* Use telephone and text‑message chasing and tracing tools.
* Engage with managers, courts and other stakeholders (internal and external) to collect information, check facts, communicate or enforce judicial decisions.
Qualifications
* Strong customer service skills, confident in supporting customers via telephone, webchat and email.
* Experience working in an administrative role in a customer‑focused environment.
* Proficiency with IT and Microsoft Software packages.
* Excellent communication and organisational skills.
* Exceptional attention to detail.
* Ability to demonstrate transferable skills, knowledge and experience against essential criteria – customer service, administrative and IT experience, attention to detail, communication and organisational skills.
Benefits and Working Arrangements
• Annual leave of 25 days on appointment, increasing to 30 days after five years of service; scheme to buy or sell up to three days leave per year; public holidays and a privilege day; pro‑rata leave for part‑time and job‑share posts.
• Pension – choice of Civil Service pension schemes.
• Training – extensive range of staff development opportunities.
• Family‑friendly policies – reduced hours or job‑share, voluntary benefits, retail vouchers, childcare support schemes.
• Paid paternity, adoption and maternity leave; free annual sight tests for screen‑use employees.
Immigration and Work Rights
This role is not eligible for new Skilled Worker visas under the current immigration rules. Existing Skilled Worker visa holders pre‑22 July 2025 may apply. Candidates without prior Skilled Worker visa must ensure they have the legal right to work in the UK.
Eligibility
Successful applicants must have the legal right to live and work in the Civil Service and in the United Kingdom.
Equal Opportunity and Disability Confidence
The MoJ is a Disability Confident employer and is committed to providing all candidates with the opportunity to demonstrate their skills, talents and abilities, including appropriate adjustments during recruitment and in the workplace.
Veterans
Make the Civil Service a Great Place to Work for veterans. The initiative includes a guaranteed interview scheme for eligible former members of the Armed Forces.
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