Customer Support Specialist - Edinburgh, Hybrid
We are seeking a highly motivated Customer Support Specialist to join a global technology company.
You'll be the first line of support, resolving queries, sharing knowledge, and helping customers maximize the use of our digital tools.
If you’re passionate about service, self-help support, and improving user experience, this is your chance to make an impact.
What is in it for you:
* Flexible hybrid working in Edinburgh
* 32 days annual leave
* Pension scheme
* Career advancement opportunities
What you will do:
* Assist customers with technical issues, ensuring their systems run smoothly.
* Take responsibility for your cases, provide timely updates, and meet SLAs.
* Act as the first point of contact for support queries, ensuring timely resolution or escalation.
* Create and maintain user documentation and guides.
* Grow your product knowledge and contribute to service improvements.
What you will need:
* Previous client-facing experience, ideally in a similar role.
* Ability to work well in a diverse, multicultural environment.
* Strong analytical and problem-solving skills.
* Multilingual skills are a plus.
Apply now with your most up-to-date CV for consideration.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
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