OA are recruiting for a Claims Handler to join our client’s growing team.
You will support the Property Claims Department by ensuring that all claims are handled efficiently and accurately from first notification through to settlement. This includes managing payments, identifying potential fraud, and liaising with loss adjusters as required.
Location: Borehamwood
Hours: Monday to Friday, 9am – 5.30pm. 3 days in the office and 2 days working from home following successful probation period.
Salary: £30,000
Benefits:
1. Life insurance
2. Learning and qualification opportunities
3. Casual dress code
4. Annual leave purchase scheme
5. Private health care
6. Company pension
Claims Handler Key Responsibilities
7. To process new and existing claims within agreed service standards.
8. Act as the first point of contact, providing advice and guidance to policyholders throughout the full life cycle of a claim
9. Accurately record and assess all information on notification of a claim, including obtaining and analysing supporting documentation, to validate and progress the claim appropriately
10. Monitor claim progression, ensuring customers and relevant internal/external parties are kept informed of updates and any issues that may arise
11. Negotiate, settle, or repudiate claims within delegated authority limits, and refer any claim beyond authority to underwriters with clear recommendations
12. Operate in line with agreed procedures and protocols under Delegated Authority Schemes
13. Prepare clear and professional written responses to enquiries
14. Process and manage departmental email inboxes, ensuring timely responses and accurate record-keeping
15. Maintain diary systems, using written and verbal communication to ensure follow-ups and actions are completed on time
16. Handle customer and stakeholder calls as required, supporting strong professional relationships with loss adjusters, insurers, and other relevant legal or claims professionals
17. Ensure all actions and documentation comply with FCA regulations and meet agreed service standards
18. Accurately enter and maintain client records, ensuring data quality and completeness within agreed service timelines
19. Manage inbound telephone enquiries, resolving queries or directing calls appropriately
20. Maintain up?to?date technical knowledge, keeping informed of industry news, regulatory changes, and best practice developments
Claims Handler Skills and Experience
21. Experience working in a claim’s environment
22. Excellent written and spoken English, with strong mathematical skills
23. Outstanding communication skills, both written and verbal, with a strong customer service focus, a professional and friendly telephone manner, and the ability to communicate clearly and confidently
24. Exceptional attention to detail and accuracy, consistently maintaining high-quality standards
25. Strong teamwork skills, with the ability to collaborate effectively and build positive working relationships
26. Good working knowledge of Microsoft Office, with the ability to quickly learn new systems and processes as required
27. Self?motivated and proactive, with the ability to identify issues, suggest improvements, and implement solutions
28. Flexible and adaptable, able to respond effectively to changing priorities and demands
29. Strong organisational and time?management skills, with the ability to plan, prioritise, meet deadlines, and follow through on commitments
30. Experience in the property sector, particularly the private rented sector, is useful but not essential.
31. A basic understanding of the insurance or financial services industry is also advantageous.