Completions Case Manager - 2nd Charge Mortgages
To maintain and manage a pipeline of cases after a mortgage offer has been issued.
Responsibilities
* Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases to completion
* Monitor and manage upcoming expiration of documents and offers
* Update all relevant systems to maintain management information
* Ensure that all mortgage conditions are satisfied prior to cases completing
* Work closely with the underwriting team to effectively manage the post offer caseload
* Process incoming completion documentation via post or email
* Provide daily/weekly/monthly completion forecasts to line manager
* Gain a full understanding of the underwriting process and provide cross-skilling cover when required
Skills & Competencies
* Competent user of Microsoft Office software
* Pass internal competency tests post induction
* Very good organisational skills
* Good verbal and written communication skills
* Attention to detail
* Time management
Knowledge & Qualifications
* Industry relevant qualifications are beneficial but not a requirement
* Experience within the secured lending sector
* A good understanding of the underwriting process
* Previous experience of managing a caseload in a fast-paced environment
Personal Attributes
* Driven to achieve results
* Tenacious
* Personable
* Able to flex style
At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are focused on developing and maintaining our culture and remaining dedicated to the CREDIT values: Customers, Results, Energy, Development, Invention and Teamwork. We live these values every day and want to ensure they underpin our future success.
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