North Cumbria Integrated Care NHS Foundation Trust
Applications Support Analyst
The closing date is 18 March 2026
Applications Support Analyst Band 4 – 37.5 hours – Maglona house.
As part of the Digital Healthcare team, Applications are responsible for the delivery and maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy.
We are looking for a highly motivated problem solver who thrives under pressure and has a passion for customer service.
You will provide second line support of clinical applications including incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning.
The role is full time, permanent at 37.5 hours per week. The role offers hybrid working, following a trial period of 3 months. Candidates must be able to attend the office 50% of the time. The ability to participate in an on‑call service is essential. Applicants must be within 30 minutes of one of our two main sites at Carlisle or Whitehaven.
Applicants must be able to attend in person for interview if selected for the second round.
Main duties of the job
* Provide support for clinical applications, troubleshooting issues reported by users and fulfil requests
* Monitor applications proactively to identify potential problems
* Liaise with third‑party suppliers to escalates and resolve issues and requests.
* Assist in the testing of new functionality and updates.
* Document support activities
* Participate in application upgrades and change management processes.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our five key principles demonstrate our belief in the delivery of "safe, high quality care every time":
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one‑off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one‑off payment.
NCIC can offer successful future employees the following benefits:
* 27‑day holiday scheme rising to 33 after 10 years
* NHS Discounts*
* Salary Sacrifice schemes including lease cars and Cycle to Work*
* Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems
* *Subject to eligibility
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
* Educated to diploma or ECDL level or equivalent experience in delivering and supporting IT systems or applications
* ITIL Foundation
Skills
* Confidence and capability to deal with staff at all levels of an organisation
* High levels of computer literacy
* Ability to learn quickly, cope under pressure and prioritise own workload
* Logical, flexible and enthusiastic
* Team player
* Positive attitude to change
* Presentation Skills
Knowledge and Experience
* Understanding of application purposes and requirements in a clinical environment e.g. Patient Administration System (PAS), Electronic Patient Records (EPRs)
* Experience using Microsoft Office
* Working across multiple organisations and in multi‑disciplinary teams
* Working with external suppliers and providers
* Supporting multiple applications
* Experience of supporting applications in a clinical setting
* Acceptance of applications into service
* Basic system administration of applications
* Working in a technical environment with a Service Desk and associated tools
* Working within an environment that applies the ITIL Service Management framework
* Working knowledge of the NHS
Other Requirements
* Willing to travel
* Ability to work as part of a team as well as alone
* Willing to undertake personal developmentFlexible approach and willingness to work outside normal hours to meet service demands
* Participation in the Digital on‑call team on rota basis as service requires
North Cumbria Integrated Care NHS Foundation Trust
£27,485 to £30,162 a yearPer Annum pro rata
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