1. Seeking a Lead /Senior IT Technician looking for 5 days on site in Paddington.
2. Proven record mentoring, training & managing IT service technicians - ESSENTIAL
About Our Client
This opportunity is with well known sports body.
Job Description
Responsibilities include but are not limited to:Advanced Troubleshooting: Handle and resolve more complex technical issues that require deeper knowledge and experience.Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve.Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders.Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions.Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures.Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures.Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards.Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices.Additionally cover the same day to day duties of an IT technician
3. Providing Local IT support to all staff at the Premier League London
4. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices
5. Diagnosing and troubleshooting incoming incidents within agreed SLA targets
6. Providing general support and maintenance of all laptops and mobile devices
7. Office 365 administration
8. Maintaining the Software and Hardware inventories
9. Assisting the IT department in any projects they are involved in
10. Management and support of all printers and photocopiers
11. Management and support of onsite Audio-Visual equipment
12. Producing and improving the corporate IT Knowledge Base
13. Maintaining assets in CMDB system
The Successful Applicant
The successful applicant should have:
14. Proven experience working in a similar senior or lead technical IT role
15. Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices
16. Experience providing support for desktop platforms including Windows 11
17. 3 Years + experience with Office 365 administration and full Office Suite
18. 3 Years + experience with Microsoft Active Directory, Intune and Azure
19. Experience in troubleshooting software and hardware faults
20. Proven knowledge and understanding of ITIL principles
21. Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure
22. Confidence in communicating with people and understanding their IT concerns
23. Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving
What's on Offer
24. A competitive salary ranging from £40,000 to £50,000 per annum.
25. 5 days on site in Paddington - reduced to 4 after probation.
26. Free breakfast and lunch provided daily.
27. A permanent role with opportunities for career growth.
If you are a motivated Senior IT Technician ready to advance your career, we encourage you to apply now.