Ladybrook Opticians is a small, independent practice in Bramhall, known for its calm pace, personal service, and high standards of care.
We deliberately work differently from high-volume corporate optics. Appointments are unrushed, relationships matter, and we focus on doing things properly rather than pushing numbers.
We are part of the Hakim Group, which means strong back-of-house support (HR, payroll, training, systems), while retaining the autonomy and feel of a genuinely independent practice.
You will also receive:
1. A genuinely supportive, independent practice environment
2. Strong backing from the Hakim Group (HR, payroll, training, systems)
3. Mentorship and support from the owner and an experienced Practice Manager across our sister practice
4. Competitive salary, pro rata, based on experience
5. 28 days holiday pro rata (including bank holidays), plus your birthday off
6. Professional fees covered (if applicable)
7. Free staff eyewear and generous friends & family discounts
8. Pension, Simply Health, and Hakim Group benefits
9. Free parking
About the Role
We are looking for a full time Optical Practice Manager to help run the practice day to day and provide stability, organisation, and leadership as we continue to grow steadily.
This is a hands-on role in a small team and will suit someone who is comfortable both supporting the team on the floor and being involved in dispensing as part of their day-to-day work.
In the short term, having solid dispensing experience will be important, and in the longer term we are looking for someone who can be a reliable and confident dispensing presence within the team, alongside their management responsibilities.
While there is scope to grow into broader responsibility over time, this is not a “fix everything overnight” role. It is a role for someone who wants to build confidence, consistency, and trust first — with support — rather than being dropped into full ownership immediately.
Day-to-day practice leadership
10. Running the floor calmly and professionally
11. Supporting a small team (currently 3 FTE)
12. Creating a positive, organised working environment
13. Handling rotas, holidays, and day-to-day people matters fairly and clearly
Dispensing & patient care (core part of the role)
14. Being comfortable dispensing across frames and lenses as part of regular clinical days
15. Supporting patients through clear, relaxed conversations about their options
16. Helping maintain consistency in how dispensing is approached within the practice
17. Acting as a steady point of reference for less experienced team members as they develop
Patient experience & standards
18. Being a visible, welcoming presence in the practice
19. Supporting patients through their journey with warmth and professionalism
20. Handling questions or concerns calmly and appropriately
Operations & organisation
21. Managing the diary to keep clinics flowing well
22. Supporting specialist services such as dry eye and myopia management
23. Ensuring systems and processes are followed consistently
Commercial confidence (with support)
24. Being comfortable discussing value and options with patients in a natural, patient-first way
25. Supporting good-quality dispensing outcomes that align with our ethos
26. Being open to coaching and development in this area — perfection is not expected from day one
What Success Looks Like in the First 6 Months
By around six months into the role, success would look like:
27. You feel settled and confident running the practice day to day, with a good grasp of our pace, systems, and ways of working
28. The team feels supported, organised, and clear on expectations, with a calm atmosphere on the floor
29. Clinics run smoothly, with good diary flow and fewer last-minute pressures
30. You are comfortable being involved in dispensing and patient conversations, contributing positively to consistency and quality
31. You are starting to identify small, sensible improvements — without feeling the need to change everything at once
32. There is trust on both sides, with open communication and regular check-ins rather than firefighting
This role is about building strong foundations first. Broader responsibility and development come naturally once that stability is in place.
Who this role is likely to sui
33. Someone with good dispensing experience (qualified Dispensing Optician preferred, but not essential if experience is solid)
34. A calm, grounded manager who values quality and consistency
35. Someone comfortable balancing hands-on work with leadership in a small team
36. A person who is organised, reliable, and happy taking responsibility
37. Someone who wants to grow into a long-term role rather than move on quickly
This role is best suited to someone who lives locally or has reliable transport, as consistent presence is important in a small practic