Job Overview We are excited to advertise the opportunities which have arisen in our ENT and OMFS departments. There are two positions available for Administrative Assistants within the departments, supporting a variety of administrative duties that support patient care. You will cover some reception duties, ensure patient records are updated and provide full clerical services to the team in either the ENT or OMFS department. You will be keen to learn about the different services offered by the Department and to work with colleagues to support our service users. You will join a friendly team working towards delivering excellent care to our patients. Main duties of the job This role will involve a mixture of reception duties, telephone enquiries and responding to emails. To assist the medical secretarial service including word processing, scanning, audio typing, photocopying and the composition of letters. To provide a fast and accurate copy and audio typing service to the department, producing clinic letters and other document To support the department with administration associated with transferring patients to other providers, assisting with scanning and uploading referrals and supporting outputs from all validation including patient led validation and clinical triage. To liaise with Nurses, Doctors and other members of the multi - disciplinary team to provide a quality service for the patients To work as part of a team sharing responsibility for the smooth running of the post To answer telephone queries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate. To develop and maintain computerised data bases and be point of contact for patients and consultants. To make best use of information technology and to be involved with the changing technology as this becomes available. You will effectively book and administer patient appointments and follow ups, working with other departments when necessary. Training will be available to support you to deliver basic hearing aid servicing as required by patients. Working for our organisation At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Detailed Job Description And Main Responsibilities Please see the attached job description and person specification for more information about the role. Person specification Qualifications Essential criteria Able to demonstrate good literacy and numeracy skills Educated to minimum GCSE/O level or appropriate experience Desirable criteria Proficient user of IT with excellent keyboard skills Knowledge and Experience Essential criteria Knowledge & previous experience of working in the NHS or similar patient focused environment Desirable criteria Previous experience working on a reception desk Knowledge of and previous experience of using Millennium and Microsoft Office Skills Essential criteria Ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone Organised, efficient and able to prioritise work load Desirable criteria Good customer service skills Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download Administrative Assistant ENT JD & PS (PDF, 418.6KB) Administrative Assistant OMFS JD & PS (PDF, 418.5KB) Join the RUH (PDF, 1.1MB) Further details / informal visits contact Name Jodie Schram Job title Deputy-Divisional Director of Operations Email address jodie.schram1@nhs.net