Job Title - Service Desk Consultant
Location: Bristol
Salary: £26, per annum
Overview
The Service Desk Consultant plays a vital support role for fee earners across IT Support, Communications, and Marketing. Acting as assistants to these teams, they ensure efficient workflow, task prioritisation, and seamless client interactions.
While not a specialist technical position, the role includes providing first-line IT support for basic technical issues, as well as supporting small-scale marketing tasks such as updating website content or entering data. More complex or specialist queries must be escalated to the relevant fee earner when further expertise is required.
Why This Role?
1. Friday breakfast on the client every week !
2. Pension contributions
3. Primarily office-based with offer of 1 day a week from home after probation.
4. On site parking
5. Hours 8:30am- 5:00pm Monday - Friday.
What You'll Do
Why This Role?
6. Friday breakfast on the client every week !
7. Pension contributions
8. Primarily office-based with offer of 1 day a week from home after probation.
9. On site parking
10. Hours 8:30am- 5:00pm Monday - Friday.
What You'll Do
Key Responsibilities
11. Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
12. Log and track support tickets using the helpdesk system
13. Provide basic troubleshooting and first-line support
14. Communicate effectively with technical teams to ensure timely resolution
15. Maintain accurate records of issues and resolutions
16. Deliver excellent customer service and support to internal users
What the client is looking for
17. Previous experience in a Helpdesk or 1st Line Support role
18. Basic IT knowledge to support technical conversations
19. Strong communication and interpersonal skills
20. Ability to work independently and as part of a team
21. Organised, with good attention to detail
Apply today by emailing your cv to
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.