Overview
Customer Assistant- Christmas role at John Lewis & Partners. Temporary roles during the festive period. You’ll be part of a diverse team delivering the service we are famous for.
About The Role
Christmas is an exciting time at John Lewis & Partners, and a magical atmosphere builds in our shops throughout the festive season. It’s our Partners' dedication to helping customers find the perfect gift for their loved ones that makes it a memorable experience for all. We are looking for temporary partners to help us deliver the service we are famous for. As a seasonal Customer Assistant, you’ll be part of something really special, working as part of a diverse team where you are free to be yourself.
Key details
* Temporary contracts across the Christmas period
* Pay - £12.40 hourly
* Various Full Time & Part Time positions available, ranging from 14 hours to 37.5 hours per week, across seven days to include early starts, evenings and weekends working between the hours 06:00-20:00
* Applicants must be available to work on Christmas Eve, 27th December and New Year Eve
* Interviews will commence from Monday 15th September and will be Group Assessments
* Full training will be provided, which includes digital learning and on-the-job training to ensure you feel confident and supported in your new role
Responsibilities
* Delivering engaging and inspirational customer service at every stage of the customer journey
* Using your product knowledge and sales training to drive sales and increase profits for the Partnership
* Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolving any queries they may have
* Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks
Essential skills and experience
* Basic IT literacy
* Communication skills
Desirable skills and experience
* Experience of working in a customer-facing role is welcomed but not essential. We\'ll train you in all you need to know so that you can perform at your best, every day
* Merchandising and product displays experience
Additional Information
* There may be some permanent roles available, but most roles are temporary until early January 2026
* Please advise us at the application stage if you require a reasonable adjustment as part of the assessment process
* We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early
* We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
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