GR Scott in Ossett, Wakefield is looking to recruit a motivated and customer‑focused Customer Service Apprentice to join their team. This is a great opportunity for someone keen to start a career in customer service while gaining a recognised apprenticeship qualification. About the Role As a Customer Service Apprentice, you will support the day‑to‑day running of the business by delivering high‑quality customer service and administrative support. You will learn valuable workplace skills while working towards a Customer Service apprenticeship qualification. Key Responsibilities Handling customer enquiries via telephone, email, and in person Providing accurate information and solutions in a professional manner Processing orders, paperwork, and customer records accurately Supporting colleagues with general administrative tasks Maintaining a positive and professional approach at all times Learning company systems, procedures, and customer service standards Hours of Work 37.5 hours per week Monday to Friday, 8.30am – 4.30pm About You Friendly, approachable, and customer‑focused Willing to learn and develop new skills Good communication skills, both verbal and written Reliable, organised, and able to work as part of a team Comfortable using basic IT systems What We Offer Full on‑the‑job training and support A recognised Customer Service apprenticeship qualification A structured working week with no weekends Opportunity to develop customer service and office‑based skills About the employer: Creating Temperature Controlled Environments since 1963.