I am recruiting for an IT Account Manager for a leading IT MSP (Managed Service Porvider) based in Mid Sussex.
The IT Account Manager is responsible for nurturing client relationships within their territory and achieving sales targets to assist the sales department in achieving targets. This position must farm active clients to up-sell products and services by developing a thorough understanding of their business and technology needs and matching that to our products and services.
IT Account Manager Duties and Responsibilities
* Work with active clients to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
* Communication of these requirements to all stakeholders to convert them into profit for the company, and ensuring the relationship with the client is retained
* Cross‑selling and up‑selling services and solutions to existing accounts
* Qualify new sales opportunities for current clients and process as per company system requirements
* Receive requests for service and product details from clients and provide timely responses
* Conduct onsite or online presentations that showcase the services and products of the company to active clients
IT Account Manager Skills and Experience
* Ideally MSP background
* Proficient with general Microsoft office applications
* Skill in preparing written communications and materials
* Interpersonal skills: such as telephony skills, communication skills, active listening and customer‑care
* Typing skills to ensure quick and accurate data entry
* Personal Attributes
* Passion for technology
* Enjoy working with people and external audiences
* High energy and drive
* Strong organizational, presentation, and customer facing skills
* Ability to multi‑task and adapt to changes quickly
* Self‑motivated with the ability to work in a fast‑moving environment
* Team player with a positive team‑based attitude
* Goal orientated and able to work under pressure to achieve goals and targets
* Willingness to follow process
* 31 Days Holiday
* Pension: 5% Employee / 4% Employer
* OTE TBC at interview
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