We provide a high-quality professional service that meets legislative requirements, as well as any specific needs for our customers, whilst delivering a better overall value for money service.
We are part of PTSG – one of Europe’s leading providers of specialist services to the construction and FM sectors. The group delivers the full range of specialist building services from ‘under one roof’. Total Environmental Compliance and HCS Water Treatment are an integral part of PTSG Water Treatment Ltd, one Group’s five independent business divisions.
To ensure efficiency and alignment with our recruitment strategy, we kindly request that recruitment agencies refrain from submitting unsolicited or speculative CVs for roles that are not currently advertised or assigned to your agency. Please note that unsolicited CVs or applications will not be considered, and we are unable to respond to individual inquiries regarding speculative submissions.
Operations Manager: Water Safety & Compliance Leadership
Location: Glasgow (G4 9XA) - Office-Based
Division: PTSG Water
Contract: Full-Time (40 hours/week, Monday to Friday)
The Role
PTSG Water is a leading water hygiene company with a strong family-feel, genuinely putting people first. We are seeking a proactive and commercially-minded Operations Manager to champion excellence and water safety compliance from our Glasgow office.
If you are a proven leader with deep technical knowledge of water hygiene and a passion for developing long-term client partnerships, this is your opportunity to make a real impact on operations across Scotland.
Key Areas of Responsibility
This role balances operational leadership, commercial management, and technical compliance.
* Lead and mentor our field and office teams across water hygiene, risk assessing, plumbing, and water treatment services throughout Scotland.
* Drive operational efficiency and great service delivery by managing the entire colleague lifecycle, from recruitment through to development.
* Champion efficiency and continuous improvement, ensuring full compliance with all Health & Safety and quality standards.
* Nurture and strengthen long-term client partnerships to maintain our high client retention rate.
* Proactively identify opportunities for business expansion and craft tailored solutions to meet client needs.
* Manage client accounts and financials, meeting regularly with partners to ensure full satisfaction and understanding of their unique compliance requirements.
What We're Looking For
We need an experienced professional who can blend technical compliance with operational leadership:
* Strong background and proven technical knowledge of the water compliance industry, including regulations like HSG 274 and ACoP L8. (Essential)
* Demonstrable experience in client relationship management and leading field-based operational teams.
* Ability to communicate clearly and confidently at all levels, adapting your style for clients, technicians, and colleagues.
* A proactive approach to problem-solving, with the ability to navigate shifting priorities while maintaining focus.
* Confidence in using systems like Excel and CRM platforms (e.g., SimPro) and quickly picking up new tools.
What We Offer You
Join a supportive team where honesty and approachability are valued.
We offer a competitive salary package together with a bonus plan and with the option of a company vehicle or car allowance. Additionally, you'll comprehensive group benefits package designed to look after your well-being. You'll also receive 24 days of annual leave plus bank holidays.
Ready to lead our water operations in Scotland? Apply today and let's start the conversation.
IndHP