Lisa Wright Recruitment is supporting a client in their search for a proactive, customer-focused IT Support Analyst to join their busy IT team. This is a key role, providing technical support to lawyers, partners, and business support colleagues, ensuring they have reliable, secure, and well-supported technology.
** Option of working from Spalding, Huntingdon, Birmingham or Nottingham office locations **
Key Responsibilities:
*
Deliver first-line IT support via phone, email, remote tools, and in person.
*
Troubleshoot hardware, software, mobile device, and network issues.
*
Support Microsoft 365, Teams, Outlook, and legal applications (e.g., iManage).
*
Build, configure, and deploy laptops, desktops, mobile devices, and peripherals.
*
Maintain inventories, adhere to security standards, and assist with IT projects.
*
Identify recurring issues and suggest process improvements.
Skills & Experience:
*
Previous experience in professional services, financial, or legal environments.
*
Basic knowledge of Microsoft 365, Windows 10/11, and user administration.
*
Strong customer service, communication, and problem-solving skills.
*
Professional, discreet, and able to handle sensitive information.
Desirable:
*
Experience with legal applications, networking, or remote working technologies.
*
ITIL Foundation or Microsoft certifications.
Personal Attributes:
*
Approachable, patient, and service-oriented.
*
Detail-focused, collaborative, and adaptable.
Working Arrangements:
*
Office-based with some hybrid working depending on business needs.
*
Occasional out-of-hours or weekend work for system upgrades or critical issues.
*
Travel to other offices may be required.
If you’re an IT professional based in Lincolnshire, Cambridgeshire, Nottinghamshire or West Midlands looking to make an impact in a fast-paced, supportive environment, Lisa Wright Recruitment would love to hear from you