Overview
QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.
QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide.
Responsibilities
* Instructor Relationship Building
* Regular check-ins during active semesters
* Post-semester success reviews and feedback collection
* Multi-semester instructor retention and satisfaction management
* Proactive support for course preparation and execution
* University Expansion & Growth
* Campus relationship development with department heads
* Identification of new instructor prospects within existing universities
* Cross-departmental expansion (business, statistics, analytics programs)
* Academic calendar alignment and semester planning
* Events & Community Building
* On-campus visits and department presentations
* Instructor networking events and best practice sessions
* Academic conference presence and relationship building
* Customer advocacy and reference program management
* Strategic Account Development
* Multi-course instructor portfolio management
* Department-level relationship building and expansion planning
* University partnership development and maintenance
* Success story documentation and case study development
* Success Metrics Focus Areas
* Multi-Semester Retention: Building lasting relationships with instructors across semesters
* Department Expansion: Growing QuantHub usage within existing university accounts
* Instructor Satisfaction: Maintaining strong relationships and positive feedback
* New Instructor Acquisition: Expanding reach within existing university partnerships
* Event Engagement: Building community and maintaining instructor connections
Required Qualifications
* Bachelor's degree in Business, Education, or related field
* 3+ years customer success or account management experience
* Strong presentation and relationship-building skills
* Experience with CRM systems and account planning
* Willingness to travel for on-campus visits (25-30%)
Preferred
* Higher education or EdTech industry experience
* Understanding of academic calendars and university operations
* Event planning and marketing experience
* Previous territory management experience
Why Join QuantHub?
Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth:
* Health, dental, and vision insurance.
* Simple IRA plan with employer matching.
* Generous paid time off and holidays.
* Remote work environment with periodic team retreats.
* Paid gym memberships to support your health and wellness.
* Opportunities to grow within a leading tech startup.
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