Bodyshop Advisor – Redcar - TS10 5BW
Salary: £14,285.70
Hours: 22.5 Hours per week, pattern to be discussed.
We are looking for an organised and customer-focused Bodyshop Advisor to join our team at our Redcar Drive Motor Retail site. This is a great opportunity for someone with excellent communication skills and a background in customer service or automotive aftersales to play a key role in supporting our busy Bodyshop department.
About the Role
As a Bodyshop Advisor, you will be the main point of contact for customers, ensuring their vehicles are repaired efficiently and to the highest standard. You'll liaise between customers, insurers, and the workshop team, managing the repair process from start to finish while delivering outstanding service at every stage.
Key Responsibilities
* Greet customers in a professional, friendly manner and manage their enquiries.
* Book in vehicles for repair work and manage the scheduling of jobs.
* Provide estimates and explain repair processes clearly to customers.
* Liaise with insurance companies and other third parties to ensure smooth communication.
* Keep customers updated on progress and notify them when their vehicle is ready.
* Maintain accurate records, paperwork, and system entries in line with company standards.
* Work closely with the Bodyshop team to ensure timely and efficient repairs.
About You
* Previous experience as a Bodyshop Advisor, Service Advisor, or in a similar automotive customer-facing role.
* Strong customer service and communication skills.
* Excellent organisational skills with the ability to multitask and prioritise.
* A confident IT user with good administration skills.
* A proactive team player with a positive attitude and attention to detail.
What We Offer
* Pro rata 24 days holiday (excluding Bank Holidays), increasing with service
* Private company pension
* Employee and family discounts on dealership services
* Discount app – savings on shopping, dining, and fitness
* Medicare cash plan – same-day access to GP, dental and wellbeing support
* Career progression opportunities within the group
If you're passionate about providing excellent customer service and want to be part of a professional and supportive Bodyshop team, we'd love to hear from you.
Due to high application volumes, we may not be able to respond to every applicant individually. If you do not hear from us within 7 days, please assume your application has not been successful on this occasion.
Job Types: Part-time, Permanent
Pay: £14,285.70 per year
Expected hours: 22.5 per week
Benefits:
* Bereavement leave
* Company pension
* Employee discount
* Referral programme
* Store discount
Work Location: In person