Parts Telesales Advisor
Hayes, Middlesex (UB3)
Salary: £32,000 + bonus (OTE £36,800 pa)
Hours: Monday–Friday 8:00–18:00 (1?hour lunch), plus 1-in-2 Saturdays 8:30–12:30
Join Our Trade Parts Team
We’re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Hayes. You’ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.
What you’ll do
In this role, you’ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include:
Handling telephone and email enquiries from new and existing B2B customers
Processing accurate parts orders and allocating them to the correct delivery routes
Making courtesy calls before delivery cut?off times
Building positive relationships with trade accounts
Suggesting helpful add?on products when appropriate, without applying pressure
Maintaining a high call?answering rate
Creating and updating sales and VOR reports
Supporting our click?and?collect counter when needed
Assisting with quarterly stock takes and occasional warehouse/logistics tasks
Using parts systems to identify product compatibility and manage queries
What we’re looking for
We’re looking for someone who brings:
Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment
Clear and confident communication skills
Good organisational skills and accuracy when processing orders
A calm, professional approach and a genuine focus on customer satisfaction
Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential.
Hours & Pay
Basic salary: £32,000 per annum
OTE: £36,800 per annum (achievable and regularly reached)
Hours: Monday–Friday 8:00–18:00, plus alternate Saturday mornings 8:30–12:30
Benefits
You’ll receive the following Renault Retail Group benefits package:
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan car scheme
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear career development opportunities
Cycle to Work scheme, including e?bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme
33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
How to apply
Click Apply Now and follow the instructions on our recruitment platform, including uploading your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please