1. Permanent, full time role with great benefits!
2. Working for a well respected, established business.
About Our Client
Our client is a globally recognised entity within the Life Science industry, boasting a significant presence in the UK market. With thousands of employees worldwide, this respected firm delivers high-quality products and services that make a real difference in people's lives.
Job Description
3. Providing excellent customer service to clients and ensuring their needs are met
4. Handling customer queries and complaints in a professional and timely manner
5. Collaborating with the sales team to optimise client satisfaction
6. Maintaining accurate customer records and documenting all customer interactions
7. Identifying opportunities to up-sell or cross-sell company products and services
8. Staying updated about the latest company products and services to provide accurate information to clients
9. Participating in training and development opportunities to improve job performance
10. Adhering to company policies and procedures in all interactions with clients
The Successful Applicant
A successful Customer Service Advisor should have:
11. A degree or equivalent qualification, preferably in a business-related field
12. Experience in a customer-facing role, ideally within the Life Science industry
13. Excellent communication and interpersonal skills
14. A strong commitment to providing exceptional customer service
15. A keen eye for detail and the ability to multitask effectively
16. Proficiency in using customer service software and CRM systems
17. An understanding of sales principles and customer service practices
What's on Offer
18. A competitive salary in the range of £19,800 - £24,200 per year
19. Generous holiday leave
20. Opportunities for professional development and career progression
21. A supportive and inclusive company culture
22. Unique benefits tailored to promote work-life balance
If you believe you have the skills and experience to succeed in this role, we encourage you to apply. This is a fantastic opportunity to join a respected company in the Life Science industry, based in Runcorn.