Operations manager

Operations Manager Department: CFT Care Reporting to: Registered Manager Location: Clacton, Essex, United Kingdom About CFT Care CFT Clacton is a specialist care and support service dedicated to delivering high-quality, person-centred support to individuals with moderate to complex needs. As part of the Optimo Care Group, we are committed to empowering individuals to live fulfilling and independent lives through a skilled, compassionate workforce. We offer a supportive environment with opportunities for career development, continuous learning through the Optimo Learning Academy, and the opportunity to make a meaningful difference every day. About the Role As Operations Manager, you will provide strong leadership and operational oversight across our services, ensuring safe, effective, and high-quality care delivery. You will support Service Managers, drive continuous improvement, maintain regulatory compliance, and ensure services meet CQC, contractual, and organisational standards. You will play a key role in developing teams, improving performance, managing resources, and delivering excellent outcomes for the people we support. Key Responsibilities Provide leadership, coaching, and support to Service Managers and operational teams. Drive quality improvement, compliance, and continuous service development. Ensure services meet CQC, Local Authority, and legislative requirements. Monitor performance, support staff development, and manage improvement plans. Oversee budgets, financial performance, occupancy, and operational targets. Support recruitment, onboarding, retention, and workforce planning. Lead investigations, disciplinary processes, grievances, and performance management where required. Maintain strong relationships with staff, service users, families, commissioners, and external stakeholders. Ensure effective quality monitoring, reporting, and risk management processes. Promote a positive culture focused on person-centred care, inclusion, and continuous improvement. Essential Experience & Skills Previous experience as an Operations Manager or Registered Manager within a care setting. Strong leadership and people management experience. Good understanding of CQC frameworks, compliance, and quality standards. Experience managing budgets and improving operational performance. Excellent communication, organisation, and problem-solving skills. Ability to analyse data and produce clear reports. Strong IT skills, including Microsoft Office. Ability to manage competing priorities and work effectively under pressure. Compassionate, values-driven approach with a commitment to supporting vulnerable individuals. Why Join Optimo Care Group? Competitive salary and a supportive working environment. 37.5 hours per week across 5 days (9am–5pm). Access to the Optimo Learning Academy for ongoing training and development. Career progression opportunities within a growing organisation. Employee Assistance Programme providing 24/7 support through Health Assured. Reward Gateway access to retail discounts and recognition benefits. £500 Refer a Friend Scheme. Paid birthday leave. Additional Information: A DBS check is required for this role.