Tenancy Sustainment Officer – Sevenoaks • Permanent • Full Time • £34,714.00
An exciting opportunity for an experienced Tenancy Sustainment Officer to support vulnerable residents to maintain their tenancies and live independently within a respected Housing Association in West Kent.
THE ROLE
As a Tenancy Sustainment Officer, you will provide holistic, person-centred support to residents with complex needs, helping them to sustain their tenancies and improve their overall wellbeing.
* Manage a caseload of vulnerable residents, carrying out assessments, home visits and ongoing support
* Deliver tenancy-related support focused on independence, stability and positive outcomes
* Provide crisis intervention and immediate support where required
* Support residents to access welfare benefits, discretionary funding and appeal decisions
* Work collaboratively with internal teams and external statutory and voluntary agencies
* Develop and maintain support plans using strengths-based and outcomes-focused approaches
* Maintain accurate case notes, meet KPIs and contribute to reports, case studies and service improvements
THE CANDIDATE
The successful candidate will have previous experience in a similar tenancy sustainment, housing support or support worker role within housing, local authority or the voluntary sector.
* Experience supporting vulnerable people with complex needs such as mental health, substance misuse or domestic abuse
* Strong knowledge of welfare benefits, housing legislation and tenancy sustainment best practice
* Proven ability to deliver person-centred, outcome-focused support
* Excellent communication, engagement and multi-agency working skills
* Confident lone worker with knowledge of safeguarding and risk management
THE CONTRACT
Working Hours: 37 hours per week, 9:00–17:00 Monday–Friday
Length of Contract: Permanent
Salary: £34,714.00 per year, plus benefits
HOW TO APPLY
If interested in this role, please apply directly or email or call and ask for Beth to discuss further.
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations.
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