Anderson Knight is recruiting for a Legal Relay Administrator (Call Handler) to join our client’s Compliance team on a 3-month FTC, based in Glasgow.
This is an exciting opportunity to join a growing Legal Relay Team supporting the Motor Finance Consumer Redress Scheme. You’ll play a key role in handling inbound calls, managing customer complaints, and supporting the wider compliance function.
Reporting to the Legal Relay Team Leader, you will be responsible for delivering a professional and efficient service to customers, Claims Management Companies (CMCs), and third parties, ensuring all interactions are handled in line with FCA guidelines.
Hours: 35 hours per week (primarily Monday – Friday, 9am – 5pm, with some flexibility required)
Salary: £23,500
Key Responsibilities:
• Handle inbound customer calls, providing clear, accurate, and professional information.
• Log and manage customer and CMC complaints in line with company procedures and FCA regulations.
• Manage shared team inboxes, ensuring all queries and complaints are recorded or escalated appropriately.
• Follow up on call-back requests and ensure timely resolution within agreed timescales.
• Liaise with customers, solicitors, and third parties via phone and email to gather required information.
• Support Legal Relay Analysts with complaint investigations and responses.
• Assist the wider Compliance team where required.
Required Skills & Experience:
• Previous call handling or customer service experience.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office (Word and Excel).
• Financial services experience is beneficial but not essential.
What’s on Offer:
• Opportunity to gain experience within a compliance and financial services environment.
• Full training and ongoing support provided.
• Potential for development within a growing team.
If you’re interested in this opportunity, please submit your CV in confidence