Senior Civil Enforcement Officer Location: Havering Job Type: Temporary Duration of booking: Expected to last 6 months with a possible extension Proposed start date: ASAP Pay rate: £20-£22 PAYE inclusive of holiday depending on experience Hours / Working Days: 36 hours per week (including evenings and weekends as required) Sector: Public Based: Office / Public Job Summary We are seeking an experienced Senior Civil Enforcement Officer (SCEO) to join the London Borough of Havering’s Highways, Traffic & Parking team. This is a key supervisory role, responsible for coordinating and leading a team of Civil Enforcement Officers, Traffic and Parking Control Officers, and SCPOs to deliver fair, consistent, and effective parking enforcement across the borough. You will play a vital role in ensuring compliance with parking regulations, supporting operational service delivery, and providing a high-quality, customer-focused enforcement service. Key Responsibilities * Supervise and coordinate the daily deployment of CEOs across on- and off-street locations. * Patrol parking areas by foot and vehicle, ensuring parking controls are enforced in line with legislation and Council policies. * Deliver staff briefings, monitor performance, and create a positive performance management culture. * Provide training, support, and coaching to team members to ensure enforcement actions are accurate and upheld. * Respond effectively to public enquiries, including challenging or confrontational situations, with professionalism and courtesy. * Manage uniforms, equipment, and consumables to ensure operational readiness. * Record and report defects, abandoned vehicles, and provide evidence and witness statements where required. * Promote health & safety, equality of opportunity, and uphold the Council’s values at all times. Requirements * At least 5 years’ operational supervision experience in civil parking enforcement, including issuing PCNs both on- and off-street. * Strong working knowledge of parking legislation and codes of practice. * Proven people-management skills, including handling staff absence and performance. * Experience delivering training and ensuring accuracy of PCNs. * Excellent communication skills, with the ability to manage challenging public interactions. * Competence in Microsoft Office (Word, Excel, Outlook). * A flexible approach, with willingness to work outdoors in all weather conditions and outside of core hours. * A current clean driving licence and valid CBT (desirable). * A Basic DBS certificate (required)