Job Description
We reserve the right to close this advertisement at any time if we receive suitable applications for the role.
An exciting opportunity to develop your career with the third fastest growing training provider in the United Kingdom. Acorn Training is a successful provider in skills, justice, employment, and health sectors, with strong values and an inclusive ethos – winner of The World Skills UK Social Inclusion and Diversity Network of the Year award.
You will join us during a significant growth phase, with plans to double the business size annually over the next five years, focusing on helping the UK return to work and enhancing workforce skills for sustainable careers.
Responsibilities
* Manage a customer caseload to help clients reach their potential and achieve sustainable employment.
* Provide one-to-one information, advice, and guidance to job seekers.
* Prepare tailored job search materials and products based on customer needs.
* Collaborate with local employers and understand the local labour market to identify opportunities.
* Support customers with pastoral needs and signpost to additional support services.
* Advise on learning programs and qualifications.
* Coach customers and promote positive employment behaviors.
* Monitor performance, attendance, and success metrics, ensuring they meet or exceed benchmarks.
* Maintain accurate records of customer progress and set SMART goals.
* Work with diverse customer groups, including young adults, adults, and individuals with disabilities or in the justice system.
* Identify and refer customers for literacy and numeracy development.
* Adhere to policies regarding Child and Adult at Risk and Data Security.
* Maintain a professional image and support quality, safety, and equality policies.
* Perform additional duties as required.
Key Performance Indicators
* Referrals to schemes within Acorn Training
* Monitoring customer outcomes
* Face-to-face meetings in line with standards
* Customer satisfaction levels
Qualifications & Training
* NVQ Level 2 in customer service, business administration, accounting, or IT
* GCSEs or equivalent in English and Mathematics
* Level 2 IT Qualification (e.g., ECDL)
* Desirable: Level 3 Information, Advice and Guidance; IEP certifications; First Aid; IOSH
Experience
* Knowledge of the local labour market and barriers to employment
* Supporting customer independence and specific needs
* Delivery of relevant contracts
Skills
* Full driving license and access to a car with business insurance
* Ability to work under pressure, as part of a team, and independently
* Strong time management and self-motivation skills
* Proactive attitude and awareness of personal limitations
We welcome applications from all qualified candidates, regardless of gender, disability, or background. Reasonable adjustments can be made during recruitment to support candidates with disabilities or special needs.
Please contact us to discuss alternative options or application methods.
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