Job title: Customer Success Manager
Location: Singapore
Who are we recruiting for?
Our client is a vibrant, award-winning SaaS innovator transforming how the maritime operations, from a highly service-led environment into a software one.As they continue to expand across APAC, they are seeking a determined and qualified Customer Success Manager to ensure clients receive top-tier support and value from their solutions.
What will you be doing?
* Acting as the motivated and assured main point of contact for a portfolio of clients, delivering proactive support and consultation
* Driving product adoption and customer engagement through refreshed and improved onboarding strategies
* Identifying opportunities for account growth and expansion
* Collaborating cross-functionally to ensure client needs are met with creative and inspired solutions
* Gathering client feedback and delivering strategic insight to help shape future product enhancements
Are you the ideal candidate?
* Experience in the Maritime Industry is a MUST - the role requires someone with stong knowledge of Maritime operations
* SaaS customer success or onboarding experience is also vital.
* Strong communication and relationship-building skills
* Familiarity with CRM tools and customer success platforms
* Focused on outcomes and customer satisfaction
* Able to work well independently in a globally distributed team across multiple continents
What's in it for you?
* A chance to work with a unique and high-growth maritime technology scale-up
* Career development within a successful and international team
* Performance-based bonus and potential equity options
* Dynamic, remote-friendly working culture with flexible hours
* Access to international travel and maritime events
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors.We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.
#J-18808-Ljbffr