Job Overview
Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office-based role? Do you want to join a business that will invest in you from day one, provide the best training, and progression plan? Would you like to join a fun and vibrant team?
We are looking for a Customer Care Advisor to join our team. As a Customer Care Advisor, you will be working within the remortgage department, assisting clients with their transactions. You will be supporting with the caseload and will be the forefront of the business for clients, assisting with a range of queries, and providing excellent support and guidance.
Responsibilities
* Assisting clients with their transactions
* Supporting with the caseload
* Providing excellent support and guidance to clients
* Chasing up documents and details required for transactions
* Processing documents and updating the case management system
* Liaising with banks and third parties
* Working closely with other members of the business to provide a seamless process
Requirements
* Previous customer service experience (from a range of backgrounds such as retail and hospitality)
* A confident telephone manner with excellent communication skills
* Able to work in a fast-paced environment and prioritize a high volume caseload
* Passionate about helping and supporting customers
* Good attention to detail and organization
* An excellent team player
What We Offer
* Salary of £24,000+
* Monthly bonuses
* Reputable business within the Legal Sector
* Full training provided
* No experience required
* Structured career path in place for all employees
* Sponsorship of legal qualifications
* Central location in Hull
* Excellent benefits
* Hybrid working
* No shift patterns or weekends
* Superb offices and facilities
* Fun and vibrant team
* Regular socials and incentives
* Immediate interview
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