Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
The post holder will operationally manage and lead designated areas of responsibility within the Division and will in the course of their duties be responsible for:
• The delivery of effective Performance Management, Service and Financial Framework Targets, Communication andInformation Governance for the designated area of responsibility.
• Line management of staff involving recruitment, appraisal, CPD and performance.
• Consulting with other senior managers and professionals to ensure the effective delivery of a safe and effective carewithin designated areas of responsibility within the Division.
• Leading on the development of designated business cases.
• Lead on Performance Management and support the Divisional Manager in effectively managing the patient pathwayperformance and service improvement within a division.
• Interpret and implement national guideline to ensure effective delivery of clinical services within areas of responsibilityas well as interpret national policy relating to patient pathway and access targets and make recommendations to theDivision on changes to ensure compliance.
Main duties of the job
Responsible for daily delivery of designated services, including policy development and establishment control.
Lead capacity planning using activity and waiting list data to support service and workforce planning.
Ensure effective use of staff and facilities; lead business cases where required. Drive continuous service review aligned to the IMTP and lead improvement projects.
Communicate complex, sensitive issues and manage formal complaints.
Lead divisional performance delivery, develop Pharmacy KPIs and reporting structures, and ensure accurate data in collaboration with Information teams.
Provide specialist guidance on sensitive matters and ensure data quality standards are upheld.
Analyse performance to identify improvements and respond to urgent Pharmacy issues.
Develop and implement sustainable service improvements using appropriate tools.
Engage staff to modernise processes, embed best practice, and reduce validation demands. Support pathway design and the IMTP to inform workforce planning.
Line manage staff, ensuring recruitment, CPD, appraisal, and performance management. Conduct skills assessments and training.
Act as budget holder, identifying efficiencies and using data to support decision-making.
Produce performance reports and support strategic planning. Lead benchmarking and research to improve service efficiency and outcomes
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications and Knowledge
Essential criteria
1. Degree or equivalent experience at senior management level within the NHS
2. Service Improvement qualification (Silver) or working towards
Desirable criteria
3. Evidence of continuing professional development
Experience
Essential criteria
4. Line management experience
5. Proven history of effective operational delivery.
6. Ability to work autonomously and equally effectively as part of a team
7. Evidence of managing change and service planning capabilities. Understanding of the requirements for managing a Quality System. Leading change and development.
Aptitude and Abilities
Essential criteria
8. Full range of IT skills.
9. Excellent communication organisational skills, ability to manage, motivate and develop team working.
10. Excellent interpersonal and leadership qualities and ability to plan and prioritise.
11. Self-Study and development and ability to concentrate frequently when under pressure and subject to interruptions.
12. Innovative and well organised and resilient to cope with people management issues on a day-today basis often with emotive and adversary environment
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable