Role: Quality Administrator
Salary: £25,000 per annum, pro rata
Contract type: Permanent
Working hours: Part time, 3 days per week
Location: Remote working occasional travel may be required between Scunthorpe, DN15 & Grimsby, DN31
For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.
Join our team as a Quality Administrator and play a key role in supporting Employment Advisors and Trainers to deliver top-quality employability and vocational training programmes. Youll provide excellent customer service, manage participant data across multiple systems, assist with training preparation, registration, attendance tracking, and course evaluations, and liaise with employers to evidence participant progression.
Were looking for someone with exceptional organisational skills, a sharp eye for detail, and a commitment to delivering accurate, high-quality work in line with programme requirements and company policies. This is an exciting opportunity to make a real difference in a fast-paced, people-focused environment.
What youll do
Assist with general queries about the programme from participants virtually, providing them with a professional service and timely response to any queries that cannot be resolved there and then
Produce attendance statistics reports, including training, and all CMO
Working closely with IWS team to ensure quality of all in-to-work meetings, IWS calls and end of employment contact meets quality standards expected
Monitor the accuracy of information input by personnel into Maytas Database, Contractor MI systems and any other MI collection systems
Complete quality file checks and maintain accurate daily records on the tracker to support monitoring and continuous improvement
Perform daily validation checks on all initial contract paperwork to ensure accuracy and completeness.
What youll need
Level 2 English and Maths as a minimum
ICT qualification
Relevant degree or equivalent
IEP L2 Sector Introduction would be desirable
Knowledge of reporting and producing data via spreadsheets or CRM / Data bases
A working knowledge and experience of working and developing a variety of database systems
Excellent IT Skills including data inputting
Must be highly organised and time management focused with an ability to prioritise tasks
Full, clean UK driving license as this role may require travel.
Overseas equivalent qualifications will be accepted.
We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.
Benefits
CPD - Broad range of internal training to enhance your knowledge and skills
Generous pension scheme, with the option to opt out
Company health plan subject to successful completion of probation period
25 days annual leave + 8 bank holidays
5-10 sick day per year paid.
Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide.
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination.
Successful candidates will be subject to satisfactory references and enhanced DBS check.
For the full job description and person specification, please email Amy atrecruitment @standguide.co.uk.
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