Application Support Engineer, Crowborough
Client:
Location:
Crowborough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
6
Posted:
07.05.2025
Expiry Date:
21.06.2025
Job Description:
Overview
We are seeking an Application Support Engineer to join a leading software company based in Crowborough. The successful candidate will be part of a team of 25, supporting a bespoke and evolving software package. This role requires a candidate with 2nd Line Support experience and a quick learning ability to understand our software.
Responsibilities
* Handle client inquiries and resolve technical issues via phone and email.
* Provide hands-on application support and quickly adapt to new systems as the software is regularly updated.
* Communicate effectively with clients to ensure smooth operation of systems.
* Log, troubleshoot, and resolve IT issues.
* Document software systems, procedures, and processes according to standards.
* Coordinate with external software/hardware suppliers and specialist teams.
* Perform system administration tasks.
Requirements
* Experience in a similar support role or as a 2nd Line Support Technician.
* Full UK Driving License.
* Experience with software support; SQL experience is a plus.
* Passion for learning new skills and teamwork.
* Friendly, professional demeanor.
* Excellent written and verbal communication skills.
Remuneration
* Monday to Friday, 9am – 5:30pm.
* Salary: £22,000 – £28,000 DOE.
* 25 days holiday plus bank holidays.
* Pension scheme.
* Opportunities for career development within the software industry.
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