Overview
Job Title: Customer Service Assistant
Location: Corby
Salary: £24,500
My Corby-based client are a premium multi-vendor service and repair organisation.
Responsibilities
* Contract management: Create tasks for preventative maintenance visits
* Schedule preventative maintenance site visits
* Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries
* Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities
* Ensure that contracted service levels are met
* Collate and monitor work of the service team; carry out case reviews with management team ensuring timely resolution of service cases
* Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution
* Manage calibration of team members\' testing equipment to ensure no downtime
* Support and collate information from the service team to provide relevant and timely information for the Senior Management Team
* Ad hoc administration tasks as required
Qualifications
* Essential:
* Well organised with a methodical approach to work
* Excellent customer service
* Assertive with a cheery demeanour
* Ability to work under pressure
* Ability to be a key team player within a small team
* Self-motivated
* Experience of working with Excel and service centre software
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