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The Company - An Award-Winning Boutique Cosmetic Dental Group
We are an award-winning boutique cosmetic dental group providing orthodontic, cosmetic, and general care to patients across Berkshire, London, and Buckinghamshire.
We are currently seeking a Treatment Coordinator to join our team in the heart of Reading town centre. If you enjoy working in a supportive and motivated team that truly focuses on patient care, this could be the role for you!
In return, we offer training and progression opportunities to help you develop your career!
Our Values
We are recruiting a Treatment Coordinator to join our Front of House team in Reading. Our ethos is to offer exceptional service to all patients and support them throughout their journey with us. This role is essential in delivering that level of patient care.
We prefer candidates with a dental background in reception or nursing, but we will also consider strong candidates who have experience working with clients, excelling in rapport and relationship building.
The ideal candidate will be highly personable, motivated, organized, and capable of building lasting relationships with patients, dentists, and the wider team. A true “people person” who thrives on exceeding patient expectations.
Key Responsibilities
* Provide an excellent level of service to our patients and exceed their expectations throughout their journey with us.
* Handle initial enquiries via phone, email, and face-to-face interactions. Arrange consultations to understand patient requirements and make referrals to our dentists. Attend dental consultations with patients when necessary.
* Manage relationships throughout the process, oversee financial arrangements, and follow up on all consultations.
* Use multiple systems and platforms, requiring multitasking and previous administration experience to communicate effectively and manage financial information.
About You
* Passionate about customer service and committed to achieving excellence.
* Experience working with customers face-to-face and over the phone.
* Experience within the dental industry is preferred.
* Willing to learn new skills and adaptable to a flexible work approach.
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