Role: Head Of Operations
Location: Hybrid – Remote with occasional travel to our office in Wigan, Greater Manchester. Visits are welcomed during the application process.
Salary: £40,000 (pro rata based on 0.8 FTE, equivalent to £50,000 FTE). Contract hours are negotiable based on experience and availability.
Contract Type: Permanent
Start Date: 1st September 2025 (flexible depending on notice period).
Responsible To: Managing Director & Advisory Board
About Happy Smiles Training CIC
Happy Smiles Training CIC is a multi-award-winning social enterprise led by disabled people. With over 92% of our team identifying as disabled, we are nationally recognized for our impactful, lived-experience-led training that challenges stigma and promotes social change.
Founded in Wigan and expanding across Greater Manchester and beyond, we have delivered hundreds of inclusive workshops to schools, businesses, and communities, increasing disabled representation and fostering inclusive environments. More at www.happysmilestraining.co.uk.
As a Disability Confident Leader, we are committed to equitable opportunities and a supportive workplace.
Our Vision for Growth
We aim to scale our impact across new regions, refining internal systems and replicating our successful model. We seek a Head of Operations to build infrastructure, lead strategic operations, and support sustainable growth.
Role Overview
The Head of Operations will help transform Happy Smiles Training into a scalable, self-sustaining model for inclusion and social change, working closely with the leadership team to shape our next chapter.
Key Responsibilities
* Develop operational systems and infrastructure across regions
* Manage impact planning, reporting, and income generation
* Embed HR processes aligned with our inclusive values
* Ensure quality assurance and consistency in training delivery
* Recruit and develop staff and volunteers
* Coordinate daily operations and staff support
* Assist leadership with strategic planning, fundraising, and partnerships
* Document and refine processes in Wigan as a model for expansion
Essential Skills and Experience
* Proven experience in operations or senior leadership roles within CICs, charities, or social enterprises
* Impact management, budget, and reporting expertise
* Passion for disability inclusion and community impact, with current knowledge of related political movements
* Strong organizational, project management, and detail-oriented skills
* Excellent communication, leadership, and relationship-building abilities
* Self-motivated, adaptable, and proactive in driving progress
Desirable Skills
* Lived experience of disability or professional experience with disabled people’s organizations
* Experience managing remote/hybrid teams or scaling inclusive organizations
* Knowledge of training delivery, safeguarding, compliance, and quality frameworks
Benefits
* Lead a nationally recognized impact-driven organization
* Competitive salary aligned with the Real Living Wage
* Flexible hours and supportive environment
* Wellbeing resources, including mental health support
* Opportunities for professional development
Application Process
Submit your CV (max 2 pages) and cover letter (max 2 pages) by 5pm on 13/06/25. For questions or adjustments, contact info@happysmilestraining.co.uk or call 01942 741402.
Key Dates
* Application Deadline: 13th June 2025, 5pm
* Interviews: 27th June (first round), 4th July (second round)
* Start Date: Ideally 1st September 2025, subject to notice period
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