Overview
The housing advice team is a fast paced service, the TA admin officer plays a key role in supporting the effective management and delivery of temporary accommodation.
Responsibilities
* Maintain up-to-date records.
* Process placement information.
* Support the wider team with a variety of administrative tasks, including working with internal systems, liaising with accommodation providers, and assisting with correspondence to residents.
* Ensure information is recorded correctly and documents are processed in a timely manner.
* Handle enquiries professionally as a first point of contact, maintaining calm, helpful, and respectful communication.
Qualifications
* Strong eye for detail and an organised approach, able to manage multiple tasks at once.
* Experience in recording information and working with location and housing systems.
* Strong communication skills and a calm, helpful, respectful approach to customer interactions.
Team Structure
Katie Williams – homeless services coordinator – leads the team, with a principal officer and 3 support staff; the TA admin officer reports to her and supports the team.
Location
This post is based at the Warwick District office and is not suitable for home or hybrid working.
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