At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
* Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
* Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
* Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Job Title: Senior Manager, International Ticketing and Experiential Marketing
A little bit about our team:
Warner Music Artist & Fan Experiences Group functions as a centralized in‑house services team for the Warner Recorded Music roster as well as for third party artists who need our expertise. This team is responsible for the development of programs to grow 1) fan engagement across digital, social, gaming and emerging platforms, cultural resonance, and 3) revenue and market share for artists. This happens through merchandising, ticketing, subscriptions, content, collaborations, and more. Turning label and artist goals into must‑have experiences for fans.
Warner Music Artist & Fan Experiences is a global team with a simple ethos: put the Artist at the center. Our team is made up of marketers, strategists, graphic designers, and engineers. We are creative and detail‑obsessed. Above all, we are music fans unabashed, enthusiastic music fans. We are passionate champions of our artists, and we work tirelessly to deliver for them every album cycle, every tour, every day.
Your role:
Warner Music is looking for an experienced person to work in the ticketing and live section of its growing Warner Music Experiences business. The Senior Manager, International Ticketing and Experiential Marketing will work alongside labels, artist management and various WMX teams to implement and execute thoughtful, custom products and experiences. This will include ticket presales, VIP/merchandise programs and leveraging deals with ticket agents to offer music and merchandise alongside event tickets. Reporting into the Director, International Ticketing and Experiential Marketing, you will be part of a fast paced and exciting growth area of the business.
This role offers significant opportunities to showcase creativity in developing and designing campaigns.
In this position, you will play a critical role in pitching not only ticketing and VIP/merchandise programs, but wider offerings to existing WMG artists/mgmt as well as non‑WMG entities.
Here you'll get to:
* Plan, budget, set up and manage campaigns including pre‑sales, packages, upsells and ballots. Develop, maintain and nurture relationships with internal labels, artist management, promoters, booking and ticket agents.
* Work with WMG territories to maintain understanding of all local requirements, preferences and trends. Assist in monitoring our customer service inbox, ensuring VIP customers receive a response within 48 hours.
* Liaise with ticket agents to ensure all campaigns are managed in a timely, efficient manner.
* Work alongside eCommerce Store Managers for campaigns and platform uploads.
* Work with the Merchandise team to collect quotes and place orders for package merchandise production, as well as ensuring timely delivery.
* Collate final figures and costs for finance to settle with artist/mgmt within an acceptable timeframe. Report sales figures regularly to all stakeholders, readdressing marketing where necessary.
* Be responsible for general administration for VIP and ticketing.
About you:
* Ideal candidate will have minimum of 6-7 years experience in the ticketing and live music industry (experience working directly with artist managers, booking agencies, and promoters is preferred). Existing live event industry relationships.
* Knowledge of UK, Europe and ROW markets.
* Excellent attention to detail.
* Excellent communication skills and ability to convey information efficiently.
* Project management skills.
* Problem‑solving skills.
We’d love it if you also had:
* Experience working within a record label environment.
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre‑spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
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WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.
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