Job Description
We are looking for a hands-on Guest Sevice Supervisor - Reception to support the day to day running of the operations and supervising the Reception team to deliver first class customer service experience for our guests. A Guest Service Supervisor (GSS), must oversee the running of a shift and ensure that the Guest Services Assistants are managing their task lists accordingly.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
1. Free Meals on Duty
2. Free Parking
3. Apprentiship programmes available
4. Learning and Development Opportunities available through our Leadership Development Programmes
5. Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
6. Uniform provided
7. 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
8. Life Assurance
9. 28 holiday days (pro rata for part time)
10. Automatic Enrolment into a workplace pension scheme
11. £45 Splendid Family room rate discount
12. 30% Discounted Friends and Family hotel rates in Splendid Hotels
13. Access to IHG employee rates in hotels worldwide
14. Star of the month reward and recognition event
15. Departmental incentives
16. Retail Trust Employee Assistance Programme (EAP)
17. Mental Health First Aiders onsite
18. Employee referral scheme