Job Description
at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company 🍜🔥
were looking for a crm loyalty + data analyst to join us on our journey 🌱 ready to dive in and stir things up?
what we need |
someone to harness the power of the CRM and loyalty customer data in order to super charge the contribution of soul club as one of the critical growth levers and value creators for the years ahead.
you will combine core analytics skills with platform specific knowledge. the data analytics and recommendations you make will fuel the strategy and execution plans of the CRM and loyalty team in order to drive guests to make one more (additional) visit and deliver at least 3% LFL growth year on year. you will play a key role in shifting our culture from sales data led to customer data led.
what you’ll do |
1. make key findings and recommendations to internal stakeholders, monitoring and evaluating the performance of soul club including metrics such as customer retention, engagement and lifetime value
2. lead customer profiling and segmentation (de...