Scheme Manager – Homeownership – Part Time
Barnards Farm - Seaton
£16,916 - £17,439 per year
25 hours per week
2 Bedroom flat included
We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team. Using your flair for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.
This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.
The role of Scheme Manager - Homeownership will include:
* Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services tailored to meet individual needs and organizational objectives
* Providing administrative support including producing letters/notices, recording data, raising purchase orders, invoice management, and supporting resales
* Confidently communicating with customers face-to-face and via telephone concerning a range of queries/complaints, offering advice and guidance
* Supervising contractors and works carried out to maximize service delivery
* Ensuring compliance with legislative and regulatory requirements for housing services
Skills and experiences:
* Experience working with older people in a support capacity, with a good understanding of their key needs and available services
* Experience with resident involvement or customer participation activities and practices
* Ability to organize and prioritize multiple workloads effectively
* Excellent communication and customer care skills
* Good working knowledge of handling confidential and sensitive information
* A full valid driving licence and access to a vehicle are required as travel to other sites may be necessary
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We offer our residents good quality, affordable homes in communities they can be proud of. As a not-for-profit organization, we reinvest any surplus back into the communities we serve.
Our Benefits
We offer an attractive employment package that supports your wellbeing and offers flexibility, including:
* 25 days annual leave (rising to 30 days) plus public holidays (pro-rata)
* A pension scheme with employer contributions
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Salary: £16,916 per annum (rising to £17,439 after 12 months, subject to performance)
The full-time equivalent salary for this role is £25,374 (based on 37.5 hours/week), rising to £26,159 after 12 months, subject to performance.
View the job profile (if unavailable, please visit the Sanctuary careers website)
Closing Date: 7 May 2025
If you have questions or need adjustments, contact our talent team at housing.recruitment@sanctuary.co.uk
We may close or extend the application deadline depending on the number of applications; early application is recommended.
Learn more about working at Sanctuary and our benefits at - www.sanctuary.co.uk/join-our-team
We are committed to inclusion and encourage applications from diverse backgrounds. We will make necessary adjustments throughout the application process to support this commitment.
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