Job summary
Combs Ford Surgery in Stowmarket are currently recruiting for a new prescription clerk to join their busy dispensary team. This position is offered on a part-time basis for 22.5 hours per week, working Monday to Friday 9am to 2pm. This role will be the main point of contact for patient enquiries regarding their prescriptions, ensuring they receive the best possible service.
Main duties of the job
* Act as a focal point of communication between the GPs, medicines management lead, patients and local pharmacies.
* Ensure patients' prescriptions are processed accurately and in accordance with Suffolk Primary Care (SPC) protocol.
* Work with colleagues to deliver high standards of customer service, including accuracy and timeliness.
* Process medication requests received from patients and pharmacies within agreed timescales, expediting urgent requests where appropriate.
* Liaise with patients and pharmacies to ensure that queries and requests are highlighted to the relevant clinician.
* Ensure that requests for repeat medications are issued in line with SPC protocol.
* Undertake regular audits to highlight repeat medications not requested for more than 6 months.
* Alert the relevant GP/medicines management lead regarding examples of over-ordering and/or over-usage of medications.
* Update patient records with new repeat and/or acute medications as indicated on hospital letters, ensuring these are authorised by the relevant GP/Medicines Management Lead before issuing this is a delegated responsibility and may not apply to all post-holders.
* Provide information for the month end claim process as appropriate.
* Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of working with SPC;
* NHS Pension Scheme
* Life insurance.
* Family benefits.
* Eye care vouchers.
* Health service discounts.
* Enhanced maternity and paternity terms.
* Salary sacrifice schemes for technology, homewares, cycling and gym memberships.
Details Date posted
06 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
28684
Job locations
Combs Lane
Combs Ford
Stowmarket
Suffolk
IP14 2SY
Job description Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job description Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification Experience Essential
* Experience of working within primary care is desirable.
* Experience of working with vulnerable people.
* Be flexible, with a positive attitude.
* Demonstrate good team working and communication skills.
* Demonstrate an excellent standard of patient care.
Person Specification Experience Essential
* Experience of working within primary care is desirable.
* Experience of working with vulnerable people.
* Be flexible, with a positive attitude.
* Demonstrate good team working and communication skills.
* Demonstrate an excellent standard of patient care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Primary Care Careers
Address
Combs Lane
Combs Ford
Stowmarket
Suffolk
IP14 2SY
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Primary Care Careers
Address
Combs Lane
Combs Ford
Stowmarket
Suffolk
IP14 2SY
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
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