About the role
You will be providing accurate estimates for the supply and fitting of John Lewis window products in customers’ homes, focusing on engaging, inspiring, and delighting our customers to deliver a market‑leading customer experience.
* Salary £30,500 – £43,300
* Contract type Permanent
* Working pattern 37.5 hours per week, Monday to Saturday on a rota basis
* Location Mobile position; travel required visiting customers’ homes. Occasional office visits for meetings and training.
Key responsibilities
Using your sales and customer service skills and product knowledge, you will carry out quotes on window dressing products (curtains & blinds), convert quotes into sales, and promote accurate fitting estimates.
Deliver full on‑site surveys of customers’ properties, produce accurate, error‑free work, and demonstrate excellent communication skills to secure customer acceptance.
Manage time efficiently and drive between branch, customer homes, and service building. A business‑use vehicle is provided; you may be required to travel to the branch outside working hours.
Occasionally visit a John Lewis branch to update product knowledge and attend meetings/training.
Essential skills & experience
* Full, clean driving licence
* Excellent customer service and selling skills
* IT literacy
* Communication skills
* Confidence working independently
Desirable skills & experience
* Proven sales experience
* Understanding of window dressings
* Experience working with home products
Pre‑employment screening: 3‑year references, basic disclosure, DVLA check.
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