Job Title: Housing Officer
Salary: £34,298 - £38,109 per annum. Dependent on skills and experience
Hours: Full time (35 hours per week)
Location: Mainly home based while covering a patch in Aylesbury, Oxford and the surrounding villages in Buckinghamshire. There is a requirement to travel and to visit the regional office for 121’s and Team meetings. This patch would ideally suit someone living in or around Aylesbury
Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We own and manage homes in rural and urban locations, and we are England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
As one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch reporting into a Housing Team Leader. You will deliver a full range of tenancy and estate services, including:
Allocations
Managing rent arrears
Managing cleaning and grounds maintenance services
Undertaking health and safety inspections
Managing antisocial behaviour
Dealing with a wide range of other tenancy enquiries and issues.
In this role, no two days are the same and you will have a real impact on people’s lives.
It’s a great opportunity for someone who has housing management experience and wants to take on a fully generic housing management role.
For more information on the role, please see the attached Job Description.
About you
You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be self-motivated and be able to manage your own time effectively.
As this role is home based, you will need to be able to work under minimal supervision.
You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.
You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.
You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:
Housing Management experience
Strong communication and interpersonal skills
Problem solving skills and the ability to handle challenging situations
Experience of managing a diverse workload and effective task prioritisation
Ability to understand and implement accurate legal documentation and applicable legislation.
Benefits provided
Annual Leave: Starting at 25 days, plus bank holiday and an addtional 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%.
Other benefits include:
Flexible working opportunities.
Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
Discounts for local shops, restaurants and gym membership.
Cycle and Car Leasing Scheme.
Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
Health Cash Plan (a type of health insurance).
3 x Life Assurance from day 1, for all pension holders.
A supportive working environment with ongoing learning and development opportunities.
Long Service awards.
A personal note from Claire Owen, your hiring manager:
“Working in the Housing team is great because no two days are the same, this role is a great opportunity to join an amazing team and organisation where you will be fully support to develop and progress your career.”
This post is subject to background checks. For more information on this, please see the advert on our Careers Page.