Overview
Goods on Hold Operative role at DPD UK, Bridgwater, England, United Kingdom. Join our depot operations team within a fast-paced logistics environment.
Responsibilities
* Work closely with the Operations Manager to manage the held parcel process within the depot to meet deadlines and targets.
* Ensure maximum visibility of a parcel during its life cycle and present the parcel for delivery on the required date.
* Resolve customer queries and handle depot collections.
* Ensure all “unable to locate” parcels have correct delivery information.
* If parcels are damaged or open, move them to the goods on hold area for further investigation.
* Request further information or return items to customers as needed.
* Complete administration for mis-routed and mislabelled parcels.
* Work with senior management and security to identify and prevent fraudulent consignments.
* Carry out housekeeping checks and handle customer parcel searches as requested.
Qualifications
* Proven experience in a fast-paced administrative role, ideally within a warehouse environment or customer-facing role.
* High level of accuracy, self-motivation and organisation.
* Strong communication skills, confident interacting with customers over the phone and in person.
* Excellent administration skills with the ability to use Microsoft Office programs.
* Outstanding attention to detail and security awareness.
* Demonstrate the core DPD values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Employment details
* Contract: Permanent, 40 Hours Per Week
* Location: DPD Bridgwater, Woodlands Business Park, Bristol Rd, TA6 4FJ
* Days of Work: Monday to Friday
* Hours of Work: 4am - 12pm
* Seniority level: Entry level
* Job function: Distribution
* Industries: Truck Transportation
Benefits
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Free onsite car parking for all employees
* Health Kiosks visiting every location
* Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with family and friends
* Free eye tests and support with the cost of glasses for employees who use screens as part of their job
Join us to grow with a company that aims to be the UK’s most sustainable delivery company while delivering world-class service to customers. If you identify with our aims and values, apply today.
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