Overview
We are now seeking a Technical Production Manager to play a pivotal role in shaping the next stage of our development. The Technical Production Manager plays a critical leadership role within the Cheltenham Trust's Events team. They are responsible for managing and delivering all technical aspects of live events, performances, and private hires across the Trust's venues, primarily Cheltenham Town Hall and Pittville Pump Room. They will ensure exceptional production values, maintain technical facilities and equipment, and lead the technical team to deliver safe, efficient, and high‑quality technical support for a wide variety of activities. The Technical Production Manager works collaboratively within the Events Management Team and alongside the Operations, Facilities, and Front of House teams, as well as visiting companies, artists, and promoters.
Responsibilities
* Lead all technical aspects of productions, live performances, corporate hires and events across the Trust's venues.
* Manage effective delivery of lighting, sound, staging, AV and rigging, ensuring all technical elements meet industry standards and client expectations.
* Produce and manage production schedules, technical riders, and event documentation.
* Work closely with visiting companies, promoters, artists, and internal Event Managers to assess and meet technical requirements.
* Provide hands‑on technical support where required, including operating lighting, sound and AV equipment as well as assisting with load‑ins, fit‑up and load‑outs.
Team Leadership & Staff Management
* Line‑manage and coordinate the Technical Team, ensuring effective rota planning and workload management.
* Recruit, supervise and develop a pool of casual and freelance technical staff and contractors.
* Foster a collaborative, supportive and high‑performing team culture.
* Manage and report on the technical department budget, including equipment maintenance costs and stock control of consumables.
Health & Safety Compliance
* Take the lead on technical health and safety across venues, ensuring compliance with legislation, risk assessments and safe systems of work.
* Maintain a clean, orderly and organised backstage area including a technical workshop.
* Ensure compliance with venue licences, statutory obligations and industry best practice.
* Act as a Duty Manager and keyholder for venues as required.
Equipment & Facilities Management
* Maintain and develop technical infrastructure, ensuring all equipment is serviced, safe and fit for purpose.
* Inform all incoming companies and events of the Health and Safety and fire evacuation procedures and provide relevant information regarding company rules.
* Compile and maintain Technical Information Packs for the website, ensuring up‑to‑date guidance is available to incoming touring productions.
Cross‑Team Collaboration
* Work closely with programming, operations, events and commercial teams to support a seamless visitor and client experience.
* Support the Trust’s strategic objectives by contributing to new initiatives, capital projects and service improvements.
General Accountabilities
* Work to add value to the organisation and contribute positively to the customer experience.
* Ensure a safe working environment and adopt safe working practices across all areas of responsibility.
* Maintain compliance with the organisation's codes of conduct, financial regulations and policies.
* Demonstrate integrity and respect for confidentiality in all matters.
* Uphold the Trust's safeguarding responsibilities for vulnerable adults, young people and children, in line with policy.
* Employees are expected to support the Trust's objectives, carrying out additional duties as required. A flexible, customer‑focused and team‑orientated approach is essential, prioritising income generation, commercialism and the Trust's overall mission and vision.
Qualifications
* Proven experience managing technical production in live events, performing arts or entertainment sectors.
* Strong practical knowledge of lighting, sound, AV, stage management and rigging.
* Demonstrated leadership experience in managing technical teams or crews.
* Excellent planning and organisational skills, with the ability to manage multiple projects and meet deadlines.
* Clear and confident communicator, able to collaborate effectively at all levels.
* Up‑to‑date knowledge of health and safety legislation and industry best practice in technical operations.
* A practical, hands‑on approach with the ability to problem‑solve under pressure.
* A commitment to delivering excellent customer service and stakeholder engagement.
* Computer literate and confident in using Microsoft Office and event management systems.
* Flexible approach to working hours, including evenings, weekends and public holidays.
* Commitment to maintaining discretion and confidentiality in accordance with GDPR and organisational policies.
Relevant Technical Qualifications or Certifications
* Relevant technical qualifications or certifications (e.g., IPAF, PASMA, First Aid, Fire Safety, Working at Height), or willingness to undergo relevant training and development.
* Genie/Cherry Picker licence holder.
* Experience working in heritage or multi‑purpose venues.
* Sound knowledge of budget control and management of income streams.
Additional Requirements
* The role involves periods of standing and manual handling, as well as working at height and using ladders.
* Smart appearance and adherence to the Cheltenham Trust dress code are expected.
* The successful candidate will be subject to an enhanced DBS check.
* A full driving licence and access to a vehicle are desirable for occasional work travel.
Shape the Future of Technical Excellence Across Cheltenham's Landmark Venues
The Cheltenham Trust is entering an exciting new phase of transformation, reimagining how its venues, events and experiences connect with audiences, communities and visitors throughout the town. With five exceptional sites: Cheltenham Town Hall, Pittville Pump Room, The Wilson Art Gallery and Museum, Leisure at Cheltenham and the Imperial Garden Bar, the Trust delivers an extraordinary breadth of cultural, heritage and leisure programming. From major concerts and community celebrations to heritage festivals and contemporary exhibitions, we are proud to be at the heart of Cheltenham's creative life.
We are now seeking a Technical Production Manager to play a pivotal role in shaping the next stage of our development. This is a hands‑on leadership role with scope to influence real change, developing new systems and standards that drive consistency, quality and innovation across all our venues and events. The successful candidate will bring both technical expertise and creative problem‑solving, leading the delivery of exceptional productions while helping to modernise how we plan, resource and deliver our programme. This is a unique opportunity to be part of a forward‑looking organisation that values collaboration, creativity and excellence and is committed to realising the full potential of Cheltenham's cultural and leisure assets.
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