Company Description
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $ billion. Learn more at .
Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via.
Job Description
At Avery Dennison, we create an impact on the shelf and in our customers’ business. Come
and make your own impact in the UK Customer Service Team and enjoy a fantastic working
environment with a wonderful team.
Permanent - Full Time
Location: Cramlington, Northumberland
Salary: £Competetive (Experience dependent)
Hours: hours per week, Monday - Friday (Hybrid)
This role is subject to right to work checks as per UK Employment Law.
What we can offer:
● 25 days annual leave plus usual bank holidays
● Attractive salary package / Bonus opportunity
● Private Medical Insurance
● Pension with up to 10% Employer contributions
● Life assurance 4 x basic salary
● Employee Assistance scheme including life & legal advice.
● Free on-site Parking
● Subsidised Hot/cold food Canteen
● Structured learning and development / Mentoring program
● International environment
● Events such as International Women’s Day, Earth Day, etc.
● A growing, and welcoming team with a good spirit!
We are looking to hire an energised, tenacious and highly driven Customer Service
Representative to join our UK Customer Service team in our Label Packaging business
( in Cramlington (UK) with a direct reporting line to our
Customer Service Team Leader.
Qualifications
What we expect from you! - Your Expertise:
● Minimum of 3 years experience within a customer account management role,
preferably in a manufacturing industry
● Ability to manage multiple priorities and relationships simultaneously
● Personal drive
● Creativity and innovation
● Entrepreneurial spirit
● Strong written and verbal communication skills
● Organisational skills and good attention to detail
Additional Information
Your Mission:
● Account management role underpinned with strong customer service-led values
● Be the primary point of contact and build long-term relationships with customers
● Assist customers via a range of channels including email, phone, online
presentations, screen-share and in person meetings
● Develop a trusted advisor relationship with key accounts and customer stakeholders
● Responsible for keeping customers satisfied and delivering exceptional client
service on a day-to-day basis
● Develop a thorough understanding of our products and service offerings to
continually improve service, as well as maintain high customer satisfaction
● Regularly update personal knowledge by participating in educational opportunities;
reading professional publications, attending in person and virtual training and
embracing available learning platforms
● Monitor and analyse customer's usage of our products
● Processing customer orders
● Add customer value by demonstrating our company principles
● Work in conjunction with key internal departments such as our sales team, supply
chain and product managers on a daily basis, to achieve customer sales and service
goals
● Undertaking courageous conversations and managing customer expectations