Temporary Clinical Customer Experience Specialist – Audiology (6-month Maternity Cover)
Location: Home / Remote (UK-wide Travel) – must hold a valid UK driving licence and car.
Start date: asap
Hourly rate: £28.21 per hour (£55,000 per year)
Duration: 6 months with possible extension
Hybrid: 3 days per week driving to visit UK based clinicians and 2 days working from home
Join Our Mission to Transform Ear and Hearing Health!
About the Role
As a Clinical Customer Experience Specialist, you will play a pivotal role in enhancing ear and hearing health services across the UK. Your primary responsibility will be to guide customers from onboarding through training to successful utilisation of our services, ultimately improving patient outcomes and ensuring customer satisfaction.
Key Responsibilities
* Build and nurture strong relationships with clinical teams and healthcare providers.
* Act as a trusted advisor and main point of contact for customers, addressing challenges and providing tailored solutions.
* Deliver engaging and comprehensive clinical training sessions to ensure clinicians are confident in using our features.
* Develop and execute initiatives to increase awareness of the importance of regular ear and hearing checks.
* Conduct regular customer site visits to monitor progress, provide support, and conduct educational workshops.
* Analyze customer metrics and provide insights to drive improvements and enhance customer experience.
Your Profile
* A background in clinical healthcare or audiology, with proven experience in delivering effective training.
* Excellent relationship‑building skills, whether over the phone or in‑person.
* The ability to analyze data and draw insights to inform customer strategies.
* A proactive and solution‑focused mindset, capable of thriving in a fast‑paced environment.
* A willingness to travel extensively across the UK, holding a valid UK driving licence.
Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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