Job overview Are you a highly organised individual with a passion for supporting patients? We are looking for a Urology Support Worker to join our specialist team for a 12 month maternity cover. Under the guidance of our Urology Clinical Nurse Specialists (CNS) and Specialty Manager, you will play a vital role in supporting our teams to deliver an effective service to our patients during and after treatment. You will be the bridge between the patient and the clinic, ensuring no one feels lost in the systeAre m—particularly those on urgent Two Week Wait (TWW) pathways for suspected betladder cancer and urodynamic investigations. If you wish to have a discussion regarding this role please contact either Donna Higgins, Lead Urology CNS [email protected] or Nicky Millar, Specialty Manager [email protected] Advert Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs, especially patients on a TWW pathway for suspected bladder cancer. Coordinate care and education and support for people with non-complex care needs (Level One – Supported self-management –(National Cancer Survivorship Initiative NCSI risk stratification model) Coordinate education and support for people with non-complex care needs (Level One –Supported self-management – NCSI risk stratification model) Working for our organisation Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo Detailed job description and main responsibilities To have made an effective contribution to reaching the Trust’s vision, strategic objectives and key work programmes Under the guidance and supervision of a registered practitioner: Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non-routine and refer complex decisions to the team for assessment and review. Provide basic telephone advice and refer on or sign-post to other sources of support. Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate Support information prescription delivery; this role may include printing out information prescriptions, assisting people accessing emailed information prescriptions, or offering to provide information prescriptions based on the all-cancers information pathway Communicate and signpost to appropriate needs related information Call patients to carry out TWW haematuria questionnaire and book for diagnostics Booking and co-ordinating patients for the urodynamics service Coordinate the care for a defined group of patients assessed by a registered practitioner as having level one care needs for supported self-management. Organise and prioritise the designated workload in relation to identified needs Contribute to the holistic needs assessment and the development of an individual care plan Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate Evaluate outcomes of care delivery with the registered practitioner Coordinate and organise appointments and assessments as required Make pre planned outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach Identify indicators of need or changes in need through telephone contact and respond appropriately Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people Act as advocate and facilitator to resolve issues that may be perceived as barriers to care Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self manage where appropriate Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self manage where appropriate Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information Deliver patient-centred, self-management support and education as necessary to noncomplex patients, including how to self-assess Support the delivery of patient and carer training and education, including use of equipment Encourage and support active and healthy lifestyle choice Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern Planning/inviting/organising of Health and Well-Being events or other supported self- management events Coordinate remote surveillance and monitoring through appointments for investigations and feedback of results for non-complex cases Coordinate face to face appointments for those with complex results from remote surveillance and monitoring investigations Comment on proposed changes to policies and procedures Support and contribute to audit processes, governance, research, clinical research trials and service development Coach patients and carers in the safe use of any equipment to be used at home Provide general supervision of less experienced staff and support to other new Cancer Support Workers and potentially undertake NVQ Assessments Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression Identify personal education needs and skills development with the registered practitioner Make sure that people affected by cancer are aware that they are interacting with a professional and know about the full range of resources and services available through Macmillan Carry out some administration duties required by the roll Order supplies and equipment Understand that there will be frequent exposure to distressing/highly distressing situations and provide appropriate support/advice