Job Description Hours: 15 hours per week Location: Peebles Salary: Grade 3 £14.28 - £14.35 (£27,550.12 - £27,685.17) To ensure the effective co-ordination and delivery of teacher-led aquatics activities. Providing a progressive and positive customer experience. You will do this by working as part of the Live Borders facility team in which you are based as well as linking in with other pools across our portfolio to share and achieve best practice. You will be an ambassador for Live Borders and our aquatics development work. Provide GREAT customer service as a friendly and approachable first point of contact Provide consistent reception cover during Swim Borders lessons Answer customer enquiries Make sure all children receive their Swimming Level Certificates Inform parents when their child is ready to move up a level of class Promote aquatic activities available Promote the Go-Learn Home Portal Set up new members on the Swim Borders Go-Learn Swim programme, issuing cards and setting up Direct Debits, recording the data accurately Ensure all customers swipe membership cards on entry Ensure all swimming lessons are recorded Ensure all customer accounts are up to date and any unpaid sales are dealt with appropriately. Update customer details on to Go-Learn Gladstone Record any sickness/ holidays of children on the Go-Learn system Liaise with and report to Duty Management Team. File paperwork Attend Swim Borders Coordinator Meetings as and when required. Other details Requirement for PVG/Disclosure check – yes Closing Date: Friday 15th May 2026